Merchant Terms of Service

These Merchant Terms of Service (the “Terms”) form a legally binding agreement between you (“Merchant,” “you”) and TetherTickets (“TetherTickets,” “we,” “us”) governing your use of the TetherTickets platform, software, and services (together, the “Service”) to list events and sell tickets. By creating a merchant account, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

• You must be at least 18 years old and authorized to act on behalf of any business you register.
• The information you provide at signup must be accurate, current, and complete.
• You are responsible for safeguarding your account credentials and for all activity under your account.
• You must notify us promptly of any unauthorized use of your account.

TetherTickets provides a platform that lets you publish event listings, accept ticket purchases from end users, generate ticket QR codes, and communicate with buyers. We do not organize, sponsor, or endorse the events you list.

• You are solely responsible for the events you list, including their lawfulness, safety, accuracy of description, fulfillment, refunds, taxes, permits, and insurance.
• You will not list any event that is illegal, fraudulent, infringing, hateful, or otherwise harmful.
• You will honor every ticket sold through the Service or, where you cannot, provide a full refund to the affected buyer.
• You will respond promptly to buyer inquiries about your events.
• You will comply with all applicable laws, including consumer-protection, accessibility, and tax laws in the jurisdictions where you operate.

Use of the Service may be subject to platform fees, payment-processing fees, and applicable taxes, which will be disclosed to you in the merchant console or via written notice before being charged. Funds collected from ticket sales, less fees, will be remitted to you on terms communicated separately. You are responsible for all taxes arising from your sales.

You set the refund policy for your events; that policy must be disclosed to buyers at the point of purchase. You are responsible for processing refunds. Chargebacks initiated by buyers may be deducted from your payouts.

You retain ownership of the content you submit (event descriptions, images, business name, etc.). You grant TetherTickets a worldwide, non-exclusive, royalty-free license to host, display, distribute, and reproduce your content solely for the purpose of operating and promoting the Service. You represent that you have all rights necessary to grant this license.

You will not (a) probe, scan, or test the vulnerability of the Service; (b) interfere with the Service's integrity or performance; (c) reverse-engineer the Service; (d) use the Service to send spam or unsolicited messages; or (e) misuse buyer data obtained through the Service for any purpose other than fulfilling their tickets and providing customer support related to those purchases.

We may suspend or terminate your account at any time for breach of these Terms, suspected fraud, risk to buyers, or as required by law. You may terminate your account at any time by contacting support; outstanding payouts will be remitted on the normal schedule.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TETHERTICKETS DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, TETHERTICKETS'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID TO TETHERTICKETS IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS. TETHERTICKETS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

You will defend, indemnify, and hold harmless TetherTickets and its affiliates, officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (a) your events; (b) your content; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

For merchants: you authorize TetherTickets to send transactional SMS to ticket buyers of your events on your behalf, consistent with their consent and the platform's SMS Communications Terms. You agree not to use the platform's SMS broadcast tooling to send unsolicited or marketing messages and you are responsible for the content of any broadcast you initiate.

For all users (merchants and customers): SMS to U.S. numbers is sent via a registered A2P 10DLC messaging campaign. Reply STOP to opt out of messages, HELP for help. Standard message and data rates may apply. Message frequency varies by event. Logs of every SMS we send (recipient phone, content, status, send time) are retained indefinitely for service-quality and compliance purposes.

We may modify these Terms from time to time. We will notify you of material changes by email or in the merchant console and require you to re-accept the updated Terms before continuing to use the Service.

These Terms are governed by the laws of the jurisdiction in which TetherTickets is established, without regard to its conflict-of-laws principles. Any dispute will be resolved in the courts located in that jurisdiction, and you consent to personal jurisdiction there.

Questions about these Terms? Email legal@tethertickets.com.